RETURN POLICY

RETURN POLICY

The terms and conditions described in this policy apply to all products purchased from the online store www.olgabalaska.gr

1. PRODUCT CHANGES

In case you wish to return goods due to the change of opinion, the changes are made within fourteen (14) days from the day you received the product.
In order tomake the return, it is necessary for the product to be in excellent condition with its special markings and accessories (cards, scraps, etc.) and the receipt (APY, TPY,etc.) of the order.
If you change your mind, you can return the products you have ordered within fourteen (14) days with your receipt, your order form, the orderconfirmation mail and the credit card snippet (in case you have paid by credit card).
Send your request in writing or to our relevant form at tsakstel@hotmail.comFor any information you need, you can contact us by phone at +306948303837.
Charged according to the pricing policy of each telecommunications provider.
Thecharge for transporting your products depends on the postal code of the area and the weight of the goods.
Whichever way you choose to change the products, thereturn request takes effect from the date you notify us of the return request.
The immediate cost of returning the products is borne by the customer, unless theproduct is returned due to a manufacturing defect and our proven fault.
The return of the returned products will be possible only from the address that you hadstated from the beginning for their shipment and which you have indicated to us in writing.
The products you want to return should be in excellent condition, withclosed packaging and with the conditions mentioned.
In case you open the packaging of the product you should make sure to return it in perfect condition, togetherwith all its parts and accessories and you agree to take care of the condition of the returned products from the moment they are delivered to you until the momentyou deliver them. to the cooperating transport company or to another courier company. In case they are not returned within fourteen (14) days thenwww.olgabalaska.gr does not accept any return or replacement of product.
In any case, the maximum return period for replacement may be extended beyondfourteen (14) days from the date of receipt for special reasons or force majeure that may occur.

2. CANCELLATION OF ORDER – RIGHT TO REASONABLE WITHDRAWAL FROM THE CUSTOMER

It is possible to cancel the order in our online store.
The CUSTOMER has the right to withdraw from the purchase contract within a period of fourteen (14) daysfrom the date of conclusion of the purchase contract or from the delivery and even when there are many products in the same order from the delivery and the lastwhile when there is an obligation delivery of products at regular intervals from the delivery of the first.
The withdrawal is made under the following conditions:
To cancel your order and the withdrawal statement, you can either send an email to: tsakstel@hotmail.com, or call our company at +306948303837 (with chargeaccording to the pricing policy of the respective telecommunications provider), or by accessing the “RETURNS” page in the customer’s account by filling in therelevant form or if there is no account by entering the email and the order code again in the relevant form.
Www.olgabalaska.gr is obliged to send a confirmation ofreceipt of the declaration of cancellation and withdrawal as soon as it reaches it.
This withdrawal is unjustified and the customer must return the product (if the item has already been delivered) exactly in the condition he received it, with thespecial markings (cards, scraps, etc.), the receipt (ΑΠΥ, ΤΟΥ etc), with the a set of the accompanying forms and its complete packaging and accessories withoutdelay and within an exclusive period of fourteen (14) days.
Following the withdrawal statement, www.olgabalaska.gr is obliged to return the price received withinfourteen (14) days of receipt of the products.
The refund to the customer will be made by the same means as the initial collection: In case you have already paid for your order and your order has not beenplaced with the transport company, then we will return it to you immediately monetary value corresponding to, in the same way you made your transaction (creditcard, bank deposit,).
In case your order has been placed with the transport company, then the refund of the canceled order will be made in the same way as you made your transaction(credit card, bank deposit), as soon as the products are returned to www. olgabalaska.gr.
The return of the product is accepted, only if first the buyer has paid everyamount charged to www.olgabalaska.gr for sending it to him and the same shipping costs that are borne by him for his return.
Otherwise, when the parcel isreturned, our company will be charged and the return shipping will be offset with the amount that will be returned to the customer.
In case the products are returned damaged or incomplete or in case of total destruction of its complete packaging or the use of the products with the consequentcharacterization of the product as used, the Online Store of www.olgabalaska.gr
has the right to request compensation from the the amount of which will bedetermined by the condition of the products and to proceed unilaterally and without any other in total or partial offset of its claim against the customer.

3. RETURNS OF PRODUCTS DUE TO WRONG DELIVERY

In all cases in which other than the sold are delivered, by type or quantity or the property agreed in writing with www.olgabalaska.gr is missing, the customerreturns the products for inspection and verification.
In this case, the costs of returning the products to the company as well as the costs of return to the customer areborne by www.olgabalaska.gr
as long as the method of return proposed by the company is observed.

4.EPISTROFES DEFECTIVE PRODUCT OR LIABILITY COMPANY

In the event that any kind of bearing manufacturing defect, if certified by the authorized manufacturer or if products were delivered to different design or size ofthis order
the following applies: The return To replace a product, it must be done together with all the documents that accompanied the product (s) (cards, DAT,Retail, TPY, APY, etc.) and the complete packaging and its accessories.
If it is a defect that was proven to be proven later after delivery and the packaging does notexist or also if the product packaging was received by the distributors during the delivery of the item, the product packaging is not required.
After the return of theproducts, the defect reported by the customer is checked and then contacted to inform him about the results of the check.
If the defect is found, the product isrepaired or replaced, otherwise the transaction is canceled in case the product cannot be repaired in a reasonable time and no other product of corresponding orbetter characteristics or equivalent can be found from www.olgabalaska.gr value for replacement.
The costs of returning the products are borne bywww.olgabalaska.gr and will be made either with the already contracted means of transport of www.olgabalaska.gr or through another courier.
In cases of return viaanother courier, the customer is charged with the shipping costs to www.olgabalaska.gr
and NEVROBLAZER is charged with the shipping costs of any replaced orrepaired product.
In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount ofwhich will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of this claim. against thecustomer.

5. PRODUCT RETURNS WHICH ARE CONSIDERED DEFECTIVE DELIVERY

The return of products that are considered defective upon delivery (DOA) will be accepted within 10 calendar days of delivery to the customer.
At the same time,the product must not be damaged and must have all the original documents and accessories that accompanied the product (cards, DAT, Retail, TPI, APY, etc.).
Inthese cases the following applies:
The product is received and checked to determine the defect reported by the CUSTOMER.
Provided that they have been previously received and checked by www.olgabalaska.gr, the item will be replaced with a similar new one, or in case of unavailabilitywith another new product of similar quality and price, otherwise in case the customer does not wish replacement, the original purchase money will be refunded tothe customer.
The refund is made in the same way as the initial payment of the customer to www.olgabalaska.gr.
Shipping costs for both the return of the products to www.olgabalaska.gr and the return to the CUSTOMER of the replaced product are borne bywww.olgabalaska.gr, unless the customer wishes to ship with another transport company.
In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will bedetermined by the condition of the products and to proceed unilaterally and without any other total or partial offset of this claim. against the customer.

6. EXCEPTIONS FROM THE RIGHT OF WITHDRAWAL

The right of withdrawal does not apply in the following cases: b) the supply of goods manufactured in accordance with the specifications you have set as aconsumer or clearly personalized, c) the supply of goods which, upon delivery, by reason of their nature, are inextricably mixed with other items; products there isno possibility of withdrawal and return.

7. RETURN PROCEDURE

1. In particular, in case of debit by credit card or Paypal, www.olgabalaska.gr will be obliged to inform the issuing Bank about the cancellation of the transactionand the bank will then proceed to any transaction provided under the contract which he has drawn up with the client without any relevant responsibility ofwww.olgabalaska.gr now.
Www.olgabalaska.gr after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which isregulated by the aforementioned contract.
The rebuttal process (total or partial) to credit card charges is done exactly as the card has been charged.
If the charge hasbeen made in a lump sum, the return will be made in a lump sum, while if the charge has been made in installments then the return will be made in installments.
Incase of payment by bank transfer, a reverse bank transfer will be made from the accounts of www.olgabalaska.gr to the customer.
2. In the case of payment by cash on delivery, by courier, if the customer had chosen the relevant option will be done by returning his money to him through thetransport company with which www.olgabalaska.gr is contracted.
3. For case of debit by credit card that until the withdrawal and return of the item has been paid to www.olgabalaska.gr the price by the Bank, www.olgabalaska.grwill be obliged to inform the Bank about the cancellation of the transaction and the bank will carry out any action provided on the basis of the contract it has drawnup with the customer.
The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulatedby the aforementioned contract.
The rebuttal process (total or partial) to credit card charges is done exactly as the card has been charged.
If the charge has beenmade in a lump sum, the return will be made in a lump sum, while if the charge has been made in installments then the return will be made in installments.
In caseof payment by bank transfer the return will also be made by bank transfer to the same account of the customer.
In any case, if the product has been received, you can return it by following the following steps:
Repack the product, in the packaging box of www.olgabalaska.gr, including the protective film and inform us either by phone, email or by document in the packagein which you tell us how you wish to resolve the financial backlog, if the product is deemed fit for return.
Send the parcel, through the courier agency from which you received your order.
In case you choose to use any other transport of your choice, you will be fullycharged the cost of transport which you will pay to the transport company you choose at the time of sending the parcel.
When the return of the product arrives at theoffices of the online store, www.olgabalaska.gr sends the necessary information / confirmation.
The return will be accepted only after the approval of the company.
The company does not bear any responsibility for any damage or deterioration of the productsafter their use and is not obliged in any case to replace them.
In the event that a defect is found (for example, signs of obvious use, abrasion, odors, tearing,abrasions, deformation, scratching, etc.) during the quality control of the returned product, i) the company must return the package back to the consumer, ii ) to bereimbursed the market amount reduced according to the residual value of the product.
Communication is also possible to resolve the issue.
Therefore, we point outthat in principle in case the product does not meet the above conditions, it will be returned to the sender at his own expense.
Please note that return costs are borneby the customer, except in cases of manufacturing defects.

8. IN CASE OF RETURN, YOU HAVE THE OPPORTUNITY:

To make a change with the same or another product through our online store.
Make your change to the e-shop once you have made your initial purchase from there.
Return the product in the order of packaging indicated to prevent damageduring transport.
Your package inside should contain a.the product in full packaging and parts of which you return b.your receipt.
To reserve / reserve the product with which you wish the change you will have to place a new order following the same procedure of a regular order, just to deductthe amount / balance resulting from the returned items, we must be informed by email or by phone.
Let us inform you that the final amount with the credit will notbe shown to you automatically at the time you execute your order, it will be deducted from our account after the processing of your return.

9. GENERAL TERMS

You agree to give to www.olgabalaska.gr as many details as possible about the address of receipt of the goods, for example floor, difficulties of access of the carrier/ courier, existence of an elevator, etc., in order to facilitate the collection process by space that you will indicate to us.
If you are not able to be present at thereception of the goods from the place, you can appoint a representative who will undertake this process on your behalf.
This representative should be an adult andable to oversee the receipt of your products on your behalf.
Except for the rights provided by the return policy, all rights applicable to consumers are recognized in each case under the existing provisions and laws relating tothe contract of sale, as well as any rights arising in connection with the product warranty terms.
For more information the company and special partners are alwaysat your disposal either by phone at +306948303837 or by e-mail at
tsakstel@hotmail.com.